Replacement Policy
At [Your Shop Name], customer satisfaction is our top priority. We understand that sometimes products may not meet expectations or arrive with issues. Our replacement policy is designed to ensure a smooth and hassle-free experience. Please review our policy below.
1. Eligibility for Replacement
- Products are eligible for replacement if they meet any of the following criteria:
- Arrived damaged or defective
- Developed a functional issue within the first 30 days of purchase (outside of user damage)
- Did not match the product description or specifications listed on our website
2. Replacement Period
- You have 30 days from the date of purchase to request a replacement for eligible items. After this period, replacements may be processed under warranty, subject to the manufacturer’s terms.
3. What’s Not Eligible for Replacement
- Products with physical damage due to user handling, drops, or accidents
- Issues caused by unauthorized repairs or modifications
- Normal wear and tear, such as scratches or cosmetic issues
- Software issues or incompatibility with third-party hardware/software
4. Replacement Process
- Step 1: Contact Support
- Email us at [contact information] or visit our store with your order details and a description of the issue.
- Step 2: Evaluation
- We may request photos or further information for verification. Based on the evaluation, we’ll confirm if the item qualifies for replacement.
- Step 3: Return & Replacement
- Upon confirmation, you may need to return the product. Once received, we’ll process the replacement and ship a new item at no additional cost.
5. Shipping Costs
- If a product qualifies for replacement due to damage or defects, [Your Shop Name] covers the return and replacement shipping costs.
- For other returns or exchanges, the customer may be responsible for shipping charges.
6. Contact Us
- For questions or support, reach out to our team at [contact information] or visit our store. We’re here to help!
Note: This replacement policy is subject to change. Please check our website regularly for updates.